Quality Management Manual

according to DIN EN ISO 9001:2015

Quality Management

Company:

Location:

Valid from:

Document ID:

Responsibilities:

Management / QM Representative:

Project Management:

Quality Management Team:

Internal Auditors:

Approval:

created on / by:	reviewed on / by:	approved on / by:

Page 1 of 6

Table of Contents

1 Introduction and Scope 3

2 Normative References 3

3 Terms and Definitions 3

4 Context of the Organization 4

5 Leadership 4

5.1 Leadership and Commitment 4

5.2 Quality Policy 4

5.3 Organizational Roles, Responsibilities and Authorities 4

6 Planning 5

6.1 Actions to Address Risks and Opportunities 5

6.2 Quality Objectives and Planning to Achieve Them 5

6.3 Planning of Changes 5

7 Support 5

7.1 Resources 5

7.2 Competence 5

7.3 Awareness 5

7.4 Communication 5

7.5 Documented Information 5

8 Operation 6

8.1 Operational Planning and Control 6

8.2 Requirements for Products and Services 6

8.3 Design and Development of Products and Services 6

8.4 Control of Externally Provided Processes, Products and Services 6

8.5 Production and Service Provision 6

8.6 Release of Products and Services 6

8.7 Control of Nonconforming Outputs 6

9 Performance Evaluation 6

9.1 Monitoring, Measurement, Analysis and Evaluation 6

9.2 Internal Audit 6

9.3 Management Review 6

10 Improvement 7

10.1 General 7

10.2 Nonconformity and Corrective Action 7

10.3 Continual Improvement 7

Appendix A: Process Map 8

Appendix B: Document Register 9

Document Information

Title:

Quality Management Manual

Document ID:

QM-HB-001

Version:

1.0

Valid from:

01/01/2024

Number of Pages:

6

Page 2 of 6

1

Introduction and Scope

This Quality Management Manual describes the quality management system of Baukontor Niederrhein GmbH and applies to all activities in the field of architecture and engineering services.

Scope:

Exclusions (if applicable):

2

Normative References

The following normative documents contain provisions which, through reference in this text, constitute provisions of this document:

DIN EN ISO 9000:2015 - Quality management systems - Fundamentals and vocabulary

DIN EN ISO 9001:2015 - Quality management systems - Requirements

Other relevant standards:

3

Terms and Definitions

For the purposes of this document, the terms and definitions given in DIN EN ISO 9000:2015 apply.

Term	Definition
Customer	Client of architectural and engineering services
Project	Endeavor with defined start and end to provide planning or construction services
QM System	Quality management system according to ISO 9001:2015
Process	Set of interrelated activities that transform inputs into results

4

Context of the Organization

Baukontor Niederrhein GmbH continuously analyzes the internal and external context to identify relevant interested parties and their expectations.

Internal and External Issues:

Interested Parties:

Page 3 of 6

5

Leadership

Management is committed to leadership responsibility for the QM system and ensures its effectiveness.

Quality Policy:

Roles, Responsibilities and Authorities:

6

Planning

The company plans and controls measures to address risks and opportunities and to achieve quality objectives.

Quality Objectives:

Risk Assessment and Opportunity Management:

Measures to Address Risks and Opportunities:

7

Support

The company provides appropriate resources to ensure the effectiveness of the QM system.

Resources (Personnel, Infrastructure, Work Environment):

Competence, Training and Awareness:

Communication:

Document Control:

Page 4 of 6

8

Operation

Operational processes are planned, implemented and controlled in accordance with the defined requirements.

Inquiry

Review customer inquiry and prepare quotation

Order

Order confirmation and project planning

Planning

Design, approval planning, execution planning

Execution

Construction management and supervision

Completion

Project acceptance and documentation

Planning and Control of Operational Activities:

9

Performance Evaluation

The company monitors, measures, analyzes and evaluates the performance of the QM system.

Monitoring, Measurement, Analysis and Evaluation:

Internal Audit:

Management Review:

10

Improvement

The company strives for continuous improvement of the overall performance of the QM system.

General:

Nonconformity and Corrective Action:

Page 5 of 6

Appendices

Appendix A: Process Map

Process Map

Description of the Process Map:

Appendix B: Document Register

Document	ID	Version	Responsible
Quality Management Manual	QM-HB-001	1.0	Management
Procedure Project Management	QM-VA-101	1.0	Project Management
Procedure Document Control	QM-VA-102	1.0	QM Representative
Procedure Internal Audit	QM-VA-103	1.0	QM Representative
Procedure Corrective Actions	QM-VA-104	1.0	QM Representative

Distribution

Department/Function	Copies	Recipient
Management
QM Representative
Project Management
Employees

Page 6 of 6

For best results:

1. Click the print button below

2. Select "Microsoft Print to PDF" as printer

3. Set margins to "Standard"

4. Enable "Background graphics"